Through the early summer, the SDI Steering Committee conducted several listening sessions with many of the institution's colleges and administrative units. The valuable feedback gathered during these sessions has contributed to an edited approach for SDI implementation, from centralized, co-located service centers to decentralized service delivery approach. This new approach will enable each unit to have greater influence on the future structure of service delivery for their respective units.

Updated Service Delivery Design

A redeveloped organizational approach for the service center implementation addresses stakeholder concerns about preserving unit culture. The new approach, outlined below allows for more unit-driven flexibility in reporting lines and staff organization.

Service Delivery Design graph

Revised SDI Approach Outcomes

Below is an overview of the Service Delivery Initiative core objectives.

Revised SDI Approach graph