Definition of EEVACS
Performing a desired service and/or providing a quality product that meets or exceeds customers' expectations.
Performing a desired service and/or providing a quality product that expends the least possible amount or resources (time, effort and expenditure); also, utilizing technological advances and best practices to perform expanded services or to assume increased responsibilities with existing resources.
Adding to the teaching, research, and service missions of the university through programs, services, and products we provide to improve the environment and quality of life on campus for the entire university community.
Seeking ways to reduce expenditures, explore potential cost avoidances, or the ability to maintain expenditures while adding or enhancing services.
The need to produce education in a cost effective way has led a number of scholars and university administrators to experiment with different techniques for getting people to work faster, smarter and with a customer centered focus. Few of the methods used have been successful because they all focus on staff reductions and getting by with less, while at the same time expanding service delivery. The re-engineered university focuses on looking at established processes and redesigning them in such a way as to be more consistent with established practices. The re-invented university focuses on developing programs that foster and support the core values, mission and vision of the institution. The re-structured/re-organized university focuses on how the university can improve by changing the structure to facilitate decision making and process flow. In re-examining how we produce education, four themes seem to be common to most techniques currently being discussed.
University administrators, parents, legislators, students, faculty and staff all want a university that performs in such a way that it meets or exceeds expectations. Whether getting bills out on time, keeping the buildings and grounds clean, or having books available at the start of class, the expectation is that the university will be effective in basic service delivery. This same group also expects the university to expend the least possible amount of resources in getting a job done or to perform expanded services with the same resources. Efficiency becomes not only an expectation but a requirement in stretching every tuition and state dollar to meet the university's core mission. We must add value to student life and to the teaching, research and service missions of the university through the programs and services we provide to improve the environment and quality of life on campus. Finally, reducing actual cash expenditures through the reduction in operating expenses or in the cost of personnel, and avoiding increases in expenditures when adding or enhancing services is also a common theme in the discussion of how we can do a better job of producing education. This cost savings theme is key to developing a comprehensive approach to having a well run university.
EEVACS was developed because we reject the notion that staff reductions alone will make the university a better place. Human resources are more important and more valuable to a university's growth and reputation than dollar resources. If we are to become a more efficient and effective university that adds value to the teaching and research mission, it will be done with human capital. The ability to effectuate cost savings will come from human resources identifying new efficiencies such as outsourcing and new entrepreneurial opportunities. It will come from human resources deploying new techniques for process redesign such as the Administrative Systems Project, and it will come from human resources working together to build new management configurations such as matrix management to tackle tough problems in half the time. That is the foundation upon which we build EEVACS.
EEVACS Award 2016 Winners
- Tasha Ulmer, Custodial Services
- Aaron Wagner, Custodial Services
- Kennan Kennedy, Custodial Services
- William Noel, Custodial Services
- Megan Dolton, Police
- Scott McDonald, Custodial Services
- Calvin Foster, Custodial Services
- Samir Klipic, Custodial Services
- Matthew Nilsen, Custodial Services
- Jim Pfeiffer, Custodial Services
- Rhonda Walker, Custodial Services
- Chansy Keovichith, Custodial Services
- Nyazar Chagly, Custodial Services
- Zlata Nedic, Custodial Services
- Diane Ciecior (2016)
- David Hadenfeldt (2015)
- Amber Brannigan (2014)
- Jim Jackson (2013)